Engagement Rx Support

General Information 5

• How Do I View My Member Profile?
• Who Can See My Personal Identifying Information?
• How Long Do We Keep A Participants Data?
• Privacy Policy
• How Do I View My Tracker Data?

Changes and Updates 4

• How Do I Export My Tracker Data?
• How Do I Delete My Account?
• Change/Update Email Address
• Change/Update Personal Data

General 19

• How do the programs/courses work?
• How does the course schedule work?
• When will I be awarded my points for taking the course?
• Course Completion Rules
• What does the mobile app do?

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Quit smoking for good (LivingFree) 1

• About This Course

Overpower your cravings (LivingLean) 2

• About This Course
• How Do I Complete My Collage?

Gain control over drinking (LivingSmart) 1

• About This Course

Learn to love exercise (LivingFit) 3

• About This Course
• My Next Week Of LivingFit Won't Open?
• Help! My LivingFit Activity Log Is Grayed Out.

Create calm, build resilience (LivingEasy) 1

• About This Course

Manage your condition (LivingWell) 1

• About This Course

Rest and perform better (LivingWellRested) 2

• About This Course
• How is Sleep Efficiency in my Sleep Tracker Calculated?

Break the addiction cycle (LivingClear) 1

• About This Course

Microlearning Courses 0

Website 13

• How do I update my member profile?
• What are the computer system requirements?
• The video is playing but there is no audio...?
• Why is the video not playing?
• How do I log into my course?

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Mobile App 2

• Logging Into The Selfhelpworks App
• How Do I Download the Mobile App?

Support Resources 1

• Ticket Severity/Priority FAQ