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How do I update my member profile?
To update your personal information in your Engagement RX member profile, go to your member profile page. On this page you can update/change your name, emai...
Fri, Jul 23, 2021 at 11:19 AM
What are the computer system requirements?
You’ll need a Windows PC, a Mac, tablet, or smart phone with speakers and high-speed internet. To verify that your system meets the requirements for the...
Mon, Mar 14, 2022 at 10:55 AM
The video is playing but there is no audio...?
If your video is playing, but you cannot hear the audio track, here are a few troubleshooting suggestions. First, check the volume on your device. Ty...
Fri, Jul 23, 2021 at 11:20 AM
Why is the video not playing?
Troubleshooting Recommendations 1. Is your operating system and web browser compatible with our video player? (Check System Requirements) 2. Check y...
Fri, Jul 23, 2021 at 11:20 AM
How do I log into my course?
Forgot your password?  No worries. Click below to start the password reset process: https://engagementrx.com/public/app2/#!/forgot-password ...
Wed, Jul 7, 2021 at 2:12 PM
Flash: Video File Not Found Error Message
Your browser and operating system combination requires a flash player. Please check to see that a flash player is downloaded on to your system. If you do ha...
Fri, Jul 23, 2021 at 11:21 AM
My email is marked invalid, how do I update it?
You may be getting a message at the top of your course home screen saying your email is invalid. It is important to have a valid email address in our system...
Fri, Jul 23, 2021 at 10:49 AM
My completion certificate won't print
To print your course completion certificate, follow the below instructions. Go to the upper right hand corner of your Engagement RX homepage and click ...
Fri, Jul 23, 2021 at 10:49 AM
Forgot Password
PLEASE NOTE: These instructions do not apply to members who are taking a Engagement RX course through their wellness providers platform. To access your cour...
Fri, Jul 23, 2021 at 11:11 AM
Video won't play (buffering) in Chrome browser
If you are using the Chrome internet browser to play your Engagement RX course videos, and you are experiencing buffering but no video play, follow the be...
Fri, Jul 23, 2021 at 11:17 AM